Wholesale Website Return Policy
Thank you for choosing Relaxcation Inc. for your wholesale needs. We value your business and strive to provide you with high-quality products and excellent service. Please take a moment to review our Wholesale Return Policy outlined below:
1. Eligibility for Returns: Products are eligible for returns under the following conditions:
- The product was purchased from www,bathbombs-wholesale.com.
- The product is in its original, unopened packaging and in resalable condition.
- The return request is made within 7 days from the date of delivery.
- Damaged products are eligible for refund regardless of packaging condition. You have to provide evidence of damages of the products
- Products not purchased as samples prior to placing a large order are ineligible for return or refund if the dissatisfaction is due to scent, color, or any other preference.
2. Return Authorization: All returns must be authorized by Relaxcation Inc. prior to returning the product. To request a return authorization, please contact our Customer Service team at firstname.lastname@example.org. Unauthorized returns may not be accepted.
3. Restocking Fee: Returns may be subject to a restocking fee of 20% of the product’s value. This fee helps cover the costs associated with processing returns and restocking inventory. The restocking fee will be deducted from the refund amount.
4. Return Shipping: The customer is responsible for covering the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped, or damaged product). If the return is due to an error on our part, please contact Customer Service for assistance with return shipping arrangements.
5. Refund Method: Refunds for approved returns will be processed within 2 business days of receiving the returned product. Refunds can be issued in the form of store credit or as a monetary refund, depending on your preference.
6. Exclusions: The following items are not eligible for returns:
- Customized or personalized products.
- Items that have been used or altered after delivery.
7. Cancellation Policy: Orders can be canceled within 2 hours of placement. If you wish to cancel an order, please contact our Customer Service team as soon as possible. Orders that have already been shipped cannot be canceled.
8. Dispute Resolution: In the event of a dispute regarding a return or refund, Relaxcation Inc. will work diligently to reach a fair resolution. If a resolution cannot be reached, both parties agree to engage in mediation or arbitration as necessary.
By making a purchase from www.bathbombs-wholesale.com, you agree to abide by the terms and conditions outlined in this Wholesale Return Policy.
Please feel free to reach out to our Customer Service team with any questions or concerns you may have. We appreciate your business and look forward to serving you again in the future.